femminista: thoughts of a feminist rhetorician

A recent editorial in the NYTimes, The Wrong Place to be Chronically Ill, reports that the US offers lower standards of care than seven other industrial nations. First of all, I realize that health care in the US is much better than the majority of the world and I am thankful for that. At the same time, I'd like to live to be very old and as someone who suffers from multiple chronic illnesses, good health care is essential to achieving this goal. I spend a lot of time in doctors' offices and consider myself to be fairly knowledgeable regarding current medical practices. Yesterday, I experienced once again the low standard of care that I've come to expect in this town.

The first and most important rule of usability (in my opinion) is quite simple--don't piss off your customers. Seriously. Unless what you're selling can't be found anywhere else, it doesn't matter how fantastic it is if you piss your customer off before they get a chance to see how awesome your product is. My current complaint is with email newsletters.